Refund policy
What is your return policy?
All sales are final. If you have an issue with your purchase, please contact us first.
We will not honor orders returned without prior contact. We will not issue a refund, and you will forfeit the merchandise.
We can only process exchanges for customers shipping within the U.S. International product exchanges are unavailable.
Can I exchange a shirt for a different size?
We will do what we can to ensure a seamless exchange. We will only process size exchanges for shirts that are unwashed/unworn and purchased within the past 30 days.
We cannot guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options for merchandise substitutions. Unfortunately, we cannot exchange custom printed products. Customers should send all questions regarding our exchange policy to support@forwardmerch.com.
Please send the unwashed/unworn shirt to the address below to exchange for a different size. We ask that you enclose a note with your contact information, purchase/order number, and your size request.
FORWARD MERCH
ATTN: EXCHANGES
111 VENTURE DRIVE
DOVER, NH 03820
Please allow 7-14 days for processing. We do not provide pre-paid labels or cover return shipping for size exchanges. Once your exchange has been received, a payment request for return shipping will be emailed to you. The exchange will not be completed until payment is received. In the event the customer chooses not to pay the return shipping, the merchandise will be forfeited. Customers should email all questions regarding our exchange policy to support@forwardmerch.com.
I received a damaged item; how do I exchange it?
If you receive a product that has a manufacturer error, please email support@forwardmerch.com within 14 days of receipt and include the following information
- Images of the damaged product
- The original purchaser's name, email and order confirmation number
Once received, we'll do all that we can to resolve the issue quickly.
What are your exchange instructions?
Before sending your item back, customers should email for a return authorization to support@forwardmerch.com
Please send the shirt to the address below to exchange an unwashed/unworn shirt for a different size. Please include a self-addressed, pre-paid postage envelope for us to send you the new shirt. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also, enclose a note stating which size you would like to exchange.
FORWARD MERCH
ATTN: EXCHANGES
111 VENTURE DRIVE
DOVER, NH 03820
We cannot guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options for merchandise substitutions. Please allow 2-4 weeks for processing and delivery. Customers should email all questions regarding our exchange policy to support@forwardmerch.com